Privacy policy

Privacy Policy

Last updated: November 2, 2025

Welcome to ALIVE.
This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website or otherwise interact with our brand (collectively, the “Services”).

Our website and store are powered by Shopify, which provides us with the e-commerce platform that allows us to sell our products to you. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information – such as your name, shipping and billing address, email address, and phone number.

  • Payment Information – including your payment method, card details, and billing data (processed securely through Shopify and third-party payment processors).

  • Account Information – such as login credentials, preferences, and order history.

  • Order Details – including items viewed, added to your cart, purchased, returned, or exchanged.

  • Device and Usage Information – such as IP address, browser type, device identifiers, and how you interact with our Services.

  • Communications – any messages or feedback you send us.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders, including payments and delivery.

  • Communicate with you about your purchases or support requests.

  • Personalize and improve your shopping experience.

  • Send promotional messages (if you’ve opted in).

  • Detect and prevent fraudulent or illegal activity.

  • Comply with legal requirements.

3. How We Share Information

We may share your information in the following limited ways:

  • With Shopify – our store platform provider, which helps us operate the website and process orders.

  • With Service Providers – such as payment processors, delivery partners, and analytics services, who assist in running our business.

  • For Legal or Safety Reasons – if required to comply with laws or protect our rights.
    We do not sell or rent your personal information.

4. Shopify’s Role

Because our store runs on Shopify, your data is also processed according to Shopify’s privacy practices.
For more information on how Shopify handles customer data, please visit:
👉 https://www.shopify.com/legal/privacy

5. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can adjust cookie preferences in your browser at any time.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined above or to comply with legal requirements.

7. Your Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your data.

  • Request correction or deletion.

  • Withdraw consent to marketing communications.

  • Object to certain types of processing.

You can make a request or manage your communication preferences by contacting us at privacy@alivebrand.co (or through our contact form).

8. Security

We take reasonable measures to protect your personal information, but no system is completely secure. Please keep your account credentials safe and avoid sharing them with others.

9. International Transfers

Your information may be processed in countries other than where you live. Shopify and our service providers use approved mechanisms (such as Standard Contractual Clauses) to ensure adequate data protection.

10. Updates to This Policy

We may update this Privacy Policy occasionally to reflect operational or legal changes. The latest version will always be posted on this page with an updated “Last updated” date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us via: